Customer Survey - Fox Valley Carpet Cleaning

When you called to schedule an appointment, was the person you spoke with helpful and knowledgeable in answering your questions?

Yes

No

Were you able to schedule an appointment within the time frame you wanted?

Yes

No

On the day of your appointment did we arrive within the timeframe that was given when scheduling your appointment?

Yes

No

If we did not arrive within the scheduled time frame, did you receive a call advising that they would be early or late?

Yes

No

Were the Technicians professional, courteous, and neatly attired?

Yes

No

Did your Technician ask for a tour of the areas to cleaned, including any furniture?

Yes

No

Did they go over what they were going to clean, recommend any additional services, and go over the total cost?

Yes

No

Did the Technician discuss your areas of concern?

Yes

No

Did your Technician talk about stains that they may not be able to be completely removed?

Yes

No

Did the Technician show respect to you and your belongings while moving throughout your house?

Yes

No

How would you rate the services performed? (5=Excellent, 1=Worst)

Would you recommend us to your Friends, Neighbors, and Family?

Yes

No