Thank you for selecting our company to professionally deep clean your home. We want you to have the best and safest experience with the least amount of inconvenience possible. To accomplish this goal, we need your help in doing a little preparation prior to our arrival:

  • Any carpet that we will be cleaning should be thoroughly vacuumed prior to our arrival. Removing the dry soils before we apply any cleaning solution greatly improves the cleaning results. If you are unable to vacuum before we arrive for whatever reason, please let us know so that we can set aside time to vacuum the carpet. 
  • Another helpful consideration is that we would ask you remove any knick-knacks, breakables, collectibles, vases, lamps, pictures, small end tables, and plants out of the areas we’ll be cleaning before we arrive, and secure other breakables as well.
  • If you chose a level of service that requires us to move your furniture, please note that your electronics, pianos, china cabinets, sectional sofas, beds, entertainment centers, aquariums, and antique and fragile furniture cannot be moved by our technicians. If you would like the carpet or floors under these areas to be cleaned, you should plan to move these items prior to our arrival. Alternatively, we can clean carpet underneath such items when enough room is available, or we can clean right up to the edge of these items. Your cleaning technician will be glad to point those out to you prior to when we start the job. Remove as many small pieces of furniture as possible, such as dining chairs, ottomans, and small tables from the areas you plan to have us clean. Your cooperation helps us do a better job for you. 
  • Please make sure that children’s toys are picked up and stored in an area off the carpet or floor we will be cleaning. 
  • If it is convenient for you, we would appreciate being able to park our van close to the door in your driveway or parking lot where our hoses will be entering. Please note: For safety reasons – we will NEVER park inside a garage or carport. Our cleaning equipment is powered by a gasoline motor and outside parking will ensure proper ventilation
  • If a child is going to be present in the home during the cleaning, we require an adult older than 18 to be present during the cleaning services also.
  • We would appreciate if you could take steps to secure floor length draperies on the windowsill or drapery rod using hangers prior to our arrival. This procedure prevents the fabric from directly contacting damp carpets during cleaning procedures.
  • We prefer to hook up our truckmounted equipment to your outside water faucet. Please clear the area so we can access your faucet safely and easily. In special circumstances, if required we can access a faucet in your home.
  • Generally, so long as it is safe for out technicians to operate, we will continue to clean during rain or snow. In the case of severe inclement weather, we may ask you to reschedule for safety reasons.
  • During the pre‐cleaning inspection, please tell our technician about any cleaning concerns that you may have, particularly those regarding spots or stains. If possible, tell the technician what caused the stain or spot. The cleaning technician assigned to your job is trained in specialized spotting procedures. He or she can evaluate spots and make appropriate recommendations.
  • Please let your family pets know that our technicians will not bite! We would appreciate mutual consideration! Pets need to be secured or gated away from the area to be serviced. We accept no responsibility for pets getting loose, as your door will be open (to allow for hoses) during your cleaning. We will not enter your home if no one is present and dogs are loose. Please make arrangements for your pets prior to our arrival.